Refund Policy
Our service-based refund framework and cancellation procedures
Last Updated: May 20, 2026
1. Policy Overview
BUCKINGHAM GP LLC ("Company," "we," "us," or "our") provides real estate investment management, partnership structuring, and related professional services. This Refund Policy outlines the conditions under which refunds may be considered for fees paid in connection with our services.
Due to the professional, consultative, and relationship-based nature of our services, refunds are handled on a case-by-case basis and are subject to the specific terms of any engagement agreement entered into between the Company and the client or partner. This policy provides a general framework for refund consideration.
By engaging our services or entering into any fee arrangement with BUCKINGHAM GP LLC, you acknowledge and agree to the terms of this Refund Policy.
2. Nature of Service Fees
BUCKINGHAM GP LLC may charge fees in connection with the following types of services:
- Investment partnership structuring and consultation
- Real estate due diligence and analysis services
- Partnership management and oversight services
- Asset coordination and advisory services
- Real estate syndication support services
- Administrative and documentation fees
All fees are disclosed in advance through written engagement agreements, service letters, or other formal documentation. No fees are collected without prior written agreement between the parties.
3. Refundable Service Conditions
A refund may be considered under the following circumstances:
3.1 Service Not Delivered
If BUCKINGHAM GP LLC fails to deliver a service that was explicitly agreed upon in writing and no portion of the service has been initiated or performed, a full refund of any fees paid for that specific service may be issued.
3.2 Material Breach by the Company
If BUCKINGHAM GP LLC materially breaches the terms of a written engagement agreement, and such breach is documented and not remedied within a reasonable cure period (generally 30 days following written notice), a pro-rated refund based on services not yet performed may be considered.
3.3 Duplicate Payments
In the event of a documented duplicate payment or billing error, a full refund of the duplicate amount will be issued promptly upon verification.
3.4 Cancellation Within Review Period
Where a specific review or cancellation period is outlined in a written engagement agreement, cancellations made within that period in accordance with the agreement terms may be eligible for a refund as specified in that agreement.
4. Non-Refundable Situations
The following situations are generally not eligible for refunds:
- Services Already Performed: Fees for services that have been partially or fully performed are non-refundable, even if the overall engagement is subsequently terminated.
- Administrative and Processing Fees: Any administrative, documentation, or processing fees are non-refundable once incurred.
- Investment Returns: BUCKINGHAM GP LLC does not guarantee investment returns. Dissatisfaction with investment performance does not constitute grounds for a refund of management or service fees.
- Change of Mind: Decisions to discontinue a service engagement based on a change of business direction or personal preference, rather than a breach or non-delivery, are not eligible for refunds.
- Third-Party Costs: Any fees paid to third parties on your behalf (legal, title, inspection, etc.) are non-refundable regardless of circumstances.
- Retainer Fees: Retainer fees paid to secure availability or priority access to our services are generally non-refundable unless explicitly stated otherwise in writing.
- Completed Consultations: Fees for completed consultation sessions, meetings, or advisory calls are non-refundable.
5. Cancellation Requests
5.1 How to Request Cancellation
To request a cancellation of services, you must submit a written cancellation request via email to info@buckinghamgpllc.com. The request must include:
- Your full name and contact information
- The specific service or engagement being cancelled
- The date of the original engagement or agreement
- The reason for cancellation
- Any relevant documentation supporting the cancellation request
5.2 Cancellation Processing Time
We will acknowledge your cancellation request within 5 business days of receipt. The review and determination process may take up to 30 business days depending on the complexity of the engagement and the nature of the request.
5.3 Effect of Cancellation
Upon acceptance of a cancellation request, all ongoing service obligations will cease as of the agreed cancellation date. Any work product, analysis, or documentation produced prior to cancellation remains the intellectual property of BUCKINGHAM GP LLC unless otherwise agreed in writing.
6. Refund Review Process
6.1 Submission
All refund requests must be submitted in writing to info@buckinghamgpllc.com within 60 days of the relevant service date or payment date. Requests submitted after this period will not be considered.
6.2 Review Period
Upon receipt of a complete refund request with supporting documentation, BUCKINGHAM GP LLC will review the request within 30 business days. We may request additional information or documentation during the review process.
6.3 Determination
Refund determinations are made at the sole discretion of BUCKINGHAM GP LLC management. We will notify you of our determination in writing within the review period.
6.4 Approved Refunds
Approved refunds will be processed within 15 business days of approval. Refunds will be issued via the same payment method used for the original transaction where possible, or by alternative method as agreed upon in writing.
7. Administrative Fees
In certain circumstances, an administrative processing fee may be deducted from approved refund amounts. Such fees, if applicable, will be disclosed in advance and will not exceed 10% of the refunded amount or $500, whichever is less.
Administrative fees may apply where significant work has been performed in connection with the original engagement or where processing the cancellation and refund requires substantial administrative resources.
8. Chargeback Policy
We strongly encourage clients to contact us directly at info@buckinghamgpllc.com before initiating any chargeback or payment dispute with their financial institution. Many issues can be resolved quickly and amicably through direct communication.
Initiating a chargeback without first contacting us may result in:
- Suspension or termination of any ongoing service engagement
- Additional documentation requirements for any future engagement
- Referral to our legal counsel for resolution
BUCKINGHAM GP LLC will respond to all legitimate chargeback disputes and will provide full documentation of services rendered to the relevant financial institution.
9. Legal Compliance
This Refund Policy is governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of Harris County, Texas.
Nothing in this Refund Policy shall limit any rights you may have under applicable consumer protection laws that cannot be waived by contract.
BUCKINGHAM GP LLC reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Your continued engagement with our services following any changes constitutes acceptance of the updated policy.
10. Contact for Refund Inquiries
For all refund and cancellation inquiries, please contact us:
- Company: BUCKINGHAM GP LLC
- Address: 5615 Kirby Dr Ste 805, Houston, TX 77005-2489
- Email: info@buckinghamgpllc.com
- Subject Line: Please include "Refund Request" or "Cancellation Request" in the subject line of your email
We are committed to handling all refund and cancellation requests professionally, fairly, and in accordance with this policy and applicable law.